Delete your HomeWise account

HomeWise, by Askinco Pte Ltd. This works the same in the HomeWise app and on homewise.sg.

If you never made an account, there is nothing on our side to delete. What you saved stays on your own device, and you can clear it from the same panel described below.

Delete it yourself, straight away

Open HomeWise and go to the Advisor (the Advisor tab in the app, or homewise.sg/chat).
Open Profile (in the app, tap the menu button at the top right, then Profile) and scroll down to What's saved on this device.
Sign in if you are not signed in, then tap Delete my account and confirm.

It is immediate. There is nobody to ask and nothing to wait for.

Or ask us by email

Write to dpo@askinco.com from the email address on the account, with the subject “Delete my HomeWise account”. A person reads it. We delete the account and reply to confirm within 30 days, and usually much sooner.

What is deleted

Your email address, and the name and photo Google sent if you used Continue with Google.
What you saved to the account: plans, rooms, next steps, your free tries and voice allowance.
Your answers to the optional questions about yourself and to the coaching-room knowledge check.
The record of what you agreed to.
Any recovery link you asked us to email you, and this browser's usage counts.

Deleting in the app also wipes what HomeWise saved on that device. Nothing is kept afterwards. Usage counts that were never linked to you are deleted automatically after 90 days, and connection logs held by our hosting provider expire on their own short schedule.

If you just stop using HomeWise

An account that has not been signed in to for 24 months is deleted automatically. We email you 30 days before.

The full details are in our privacy notice.