Caring for Ah Ma or Ah Gong is hard. Talking about it can be harder: when they say no to your help, or when you must tell your employer something difficult. Here you can practise first, in your own time, as many times as you like.
Choose the language Ah Ma speaks: English, Mandarin, Malay or Tamil. The instructions and feedback stay in your language.
Get Ah Ma to let you help with one part of her shower.
Tell your employer clearly what happened, without hiding anything.
Tell your employer what you have seen, so he takes it seriously.
Get Ah Gong to take his walker when you go downstairs.
Ask your employer for one specific kind of help at night.